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Shipping & Returns

Delivery Policy

During the Christmas/New Year break deliveries will take longer.

  • After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).
  • We will normally confirm receipt of your order within a few minutes of ordering.
  • We will send your goods via Courier (Toll Priority or Startrack)  or Australia Post within 3 working days; however if goods are unavailable delivery will take a little longer but we will contact you if this is the case.
  • If you are collecting from our showroom, you will receive an email to advise you when your order is ready to collect.
  • We prefer to courier your order as this is a much faster delivery option and easily tracked so prefer a physical address. We cannot courier to PO boxes so keep this in mind when filling in your delivery address.
  • If you wish to query a delivery please contact us at sales@corporateimageonline.com.au.
Refund & Returns Policy
  • Goods returned must be accompanied with a copy of the relevant delivery document, as well as Corporate Image's Return Authorisation Number (RA#).
  • An RMA#  must be requested via the RMA requests form. You can find this in your Account  settings at the top of the page. Simply click on "My Account", then on "Completed Orders". You will then be able to choose the "Return Items" tab. All returned goods must be authorized via this request form within 7 days of receiving your order.
  • There is a strict NO RETURNS ACCEPTED on Discontinued items.
  • The Customer shall be responsible for all charges and costs incurred in returning of goods.
  • Tracking information must be provided to ensure the confirmation of any items returned to our warehouse.
  • Goods returned must be in the original condition as sent, unworn and folded and in the original garment bag with the garment tags attached or they will not be accepted for credit.
  • Garments that are sent back without bags, tags or in a condition that renders them unable to be restocked into the warehouse for resale will  not be issued a credit.
  • A 15% or  $25.00 (whichever is the greater) restock fee will be charged on any credit for the return of goods. This charge may apply to each brand if multiple brands need to be returned.
  • All goods must be returned to Corporate Image with the correct paperwork within seven days of receipt by the customer.
  • It can take between 1 - 2 weeks for a store credit to be issued for the return of stock. This store credit can be used on future orders and will be valid for 1 year from date of issue.
  • Goods cannot be returned for a cash refund.
  • Goods which have been incorrectly supplied or which are found to be faulty may be returned for replacement or a credit after a Return Authorisation number (RA#) has been issued.
  • Discrepancies must be advised in writing within 48 hours of the goods being delivered.
  • Goods cannot be returned for a cash refund.
  • There is no refund or credits issued for decorated garments.